Returns & Refunds

At NoxliHome, we want you to be completely satisfied with your purchase. Because our catalog consists of lighting fixtures and home decor items that vary in size, weight, and fragility, we have designed a clear, straightforward return and refund policy to protect your investment.

1. Return Window & Eligibility

Return Window: You have 30 days from the delivery date to request and initiate a return.
Item Condition: To be eligible for a return, items must be in their original, unused condition, complete with all components, and packed securely in their original packaging to prevent transit damage.
Exclusions: Items that have been installed, modified, or damaged due to improper handling by the customer are generally not eligible for return.

2. Return Shipping Costs & Restocking Fees

Change of Mind / Buyer Remorse: If you are returning an item because you changed your mind, ordered the wrong size/style, or it simply does not fit your space:
- The customer is responsible for all return shipping costs.
- A standard restocking fee of 15% may apply to cover inspection and repackaging costs, as lighting fixtures require careful handling upon return.
Defective, Damaged, or Incorrect Items: If your item arrived broken, defective, or you received the wrong product, NoxliHome covers all return shipping costs or provides a prepaid return shipping label.

3. How to Initiate a Return

To start a return or report an issue, please follow these steps:

Email our support team at contact@noxlihome.store with your order number, the item(s) you wish to return, and the reason for the return.
If your item arrived damaged or defective, please attach clear photos or a short video showing the damage to the product and the outer shipping box.
Our support team will review your request within 24–48 hours and provide you with return instructions and the return shipping address in Ohio.

4. Handling Damaged or Defective Items (Common Case)

Because our fixtures feature delicate components (such as glass shades, ceramic bodies, or intricate metallic structures), rare transit damages can happen:

Reporting Window: Please inspect your package immediately upon delivery. Any claims for damaged, broken, or missing parts must be reported to contact@noxlihome.store within 48 hours of delivery.
Our Solution: Once verified with photos, we will immediately ship out a brand-new replacement part or a complete replacement unit free of charge, or issue a full refund—whichever you prefer. You will not be asked to pay extra shipping fees for replacements on damaged goods.

5. Refund Processing

Once your returned item is received, inspected, and approved at our facility, we will process your refund.
Processing Time: Refunds are issued back to your original payment method (Credit Card, Apple Pay, Google Pay, etc.) within 5–7 business days.
Note: Depending on your bank or credit card issuer, it may take an additional few business days for the funds to officially post to your account statement.