Shipping Policy

We are committed to delivering your lighting fixtures safely and efficiently. Please review our shipping policy below to understand our timeframes, costs, and procedures.

1. Key Shipping Timeframes & Cost

Because our lighting fixtures are substantial, premium items, our shipping costs and timeframes are structured as follows:

  • Order Cutoff Time: 17:00 (5:00 PM) EST (Monday – Friday). Orders placed after this cutoff time will be processed on the next business day.

  • Processing Time: 1–3 business days (excluding weekends and holidays). During this period, we carefully inspect, pack, and prepare your items for shipment.

  • Transit Time: 5–10 business days for delivery within the United States.

  • Total Shipping Time: 6–13 business days from the moment you place your order until it arrives at your doorstep.

  • Shipping Cost: We charge a standard shipping fee of $15.00 per order within the United States to help cover the secure handling and freight of our larger fixtures. 

2. Common Shipping Scenarios & Solutions

We know that shipping issues can occasionally happen, especially with delicate home decor and lighting items. Here is how we handle common scenarios:

  • Case 1: Your order arrives damaged or broken.

    • What happens: Because our lamps feature delicate components (like glass shades or ceramic structures), rare damages can occur during transit.

    • Our solution: Please inspect your package upon arrival. If anything is broken or damaged, email us at contact@noxlihome.store within 48 hours with clear photos of the damaged item and the box. We will immediately ship a replacement free of charge or issue a full refund.

  • Case 2: The tracking status shows "Delivered," but you haven't received the package.

    • What happens: Sometimes carriers (USPS, UPS, FedEx) prematurely mark a package as delivered, or it may have been left securely with a neighbor or front desk.

    • Our solution: We recommend checking around all entryways and checking with household members or neighbors. If it cannot be located within 24 hours, contact us at contact@noxlihome.store, and we will open an official investigation with the carrier to resolve the issue for you.

  • Case 3: You need to change your shipping address after placing the order.

    • What happens: Once an order enters our fulfillment queue after the cutoff time, changing addresses becomes difficult.

    • Our solution: Contact us immediately. If your order has not been processed or dispatched yet, we can update the address for you. If it has already shipped, we will coordinate with the carrier to attempt a reroute (though a carrier fee may apply).

  • Case 4: Delays caused by weather or peak holiday seasons.

    • What happens: Carrier workloads increase significantly during major holidays (like Black Friday or Christmas) or due to severe weather conditions across the US.

    • Our solution: While transit times may occasionally stretch beyond the standard 5–10 business days, we provide a tracking number via email so you can monitor every step of your shipment's journey in real-time.

3. Shipping Restrictions & Information

  • Shipping Destination: We currently ship exclusively within the United States.

  • P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses, as major freight and parcel carriers require a physical street address for safe delivery.

  • Business Address:

    • NoxliHome

    • 104 9th St NW, Barberton, OH 44203, United States

    • Email: contact@noxlihome.store